1. Q: What makes Sean Balm so different from others?
We are an all-natural skincare collection. All of our products are handmade and most importantly designed with the utmost care. We've designed this all natural collection so that customers can have an alternative to unhealthy, chemically infused products found in most stores.
2. Q: What type of skincare products do you sell?
We offer a variety of all natural goods, such as: facial cleansers, moisturizers, face masks, beard oils, body butters, lip balms, and more!
3. Q: When can I expect my package? Can I track my package?
Orders are shipped out every Tuesday and Friday evening and typically take about 3-5 days to ship. You will receive a confirmation email and tracking number. We understand that in some rare cases, packages may take longer.
*Note/Disclaimer: These are just estimates for U.S. orders and may not reflect real-time due to holiday rushes, weather problems, or other variables beyond our control etc.
4. Q: Do you ship internationally?
Of course we do! We want the world to have the Sean Balm experience. Please keep in mind that shipping rates vary based on region.
5. Q: What to do if I have trouble checking out?
Don't fret, we can help! We can email you an invoice. All you need to do is exit the checkout page and click the "Contact" page. There, you can enter your information (name, phone number, and email address) in the message field you will type your physical mailing address and order (product name, scent, and quantity). It's just that simple.
You can also call and speak to one of our friendly customer support specialists. (305-744-2477)
6. Q: How can I sample your products?
Sampling is easy! Just go to our CONTACT page, enter your information, and note that you'd like a sample. We allow you to sample any two products for $5.00 + shipping. (An invoice will be sent via email and must be paid for prior to shipping)
7. Q: How does the Sean Balm Skin-Glow Kit work?
You're only 3 simple steps away from naturally glowing skin. Here's how:
1) Facial Cleanser: Deeply penetrates and purifies the pores, fights against acne, resulting in nicer, softer skin.
2) Face Mask: Aids in tightening the skin, ridding dead skin, repairing damaged skin cells, and gently brightening dark spots.
3) Facial Moisturizer: Deeply moisturizes and seals the skin for a warm, natural, beautiful glow.